Had the router delivered on 22nd Aug as go live date was on 24th.
Openreach engineer came out on 26th and confirmed everything was good to go.
Router plugged in straight away and all neccessary lights come on apart from internet which flashes red.
Communication up until go live date was first class. Since go live date we haven’t had any communication of note. No text or emails to say “You are live!” have arrived yet.
Have logged into wifi and get the PPP Auth failure and the message saying that the DGA0122 is reporting username/password are incorrect.
Delved into the admin console to see the username of email@example.com with an obfuscated password… so tried the PPP user/pass combo and get the same result.
Any help would be appreciated