I will start backwards and say that the service of the actual connection has, touch wood, been A1 so far - switched on the right day, just plugged the router in and the preconfigured settings made it as easy as that for my existing network to Just Work ™. A small thing for a techie type like myself, but potentially a huge boon for someone scared of all the boxes and setup and just wants to watch Netflix.
Signing up had a few very minor things I’d comment on though;
As my first post indicated, I didn’t get my router as early as would have been ideal. This was apparently Royal Mail’s delay thankfully Cuckoo’s Customer Service team were on it and expedited a delivery so there was no issue in the end.
(Not my pictures, but borrowed from @PhantomR1982)
“£60 set up billed today/immediately” wasn’t actually true in my case - I signed up on the 5th of April but was still in contract at the time so booked the switch in for my contract end date in May. The Direct Debit came out on the 28th.
The front page says now “You will not be charged the set-up cost until roughly 2 weeks before your actual switch date.” but I honestly don’t remember seeing that at the time. Either way, it may be warranted to add that wording in again further on in the process to make sure.
On the positive side, I appreciate the openness and the general attitude. I actually switched from a slightly cheaper plan to get what I hoped would be a better experience and I would say so far that is the case. Being able to email customer service and getting such a quick response but also a very quick solution was impressive.
The router seems less problematic than the last supplied one I had, a NowTV Hub 2, with a nice strong wifi signal and no weird devices not seeing each other messiness.
I’m overall very happy with the switch and I’d recommend Cuckoo to anyone that likes what they see from the front page without any reservations.