We’re currently building our customer service infrastructure.
From chatting to people, we’ve heard the most common pain points with other providers are:
- you can’t contact them using the method you like (e.g. only via filling in a long form!)
- long wait/response times
- you get passed around different departments who clearly don’t communicate to each other so you have to explain yourself each time you’re passed around
I personally love the way you can contact Monzo via their help chat on the app (but we don’t have an app…yet), and how awesome the webchat team are on Nike.com.
So let me know…
How could we do it better? (we want to be the best!)
How would you like to get in contact with us if you had an issue?
Would you like to WhatsApp or WebChat the Cuckoo team (hello 21st century)?