@raxus That sounds like a typical response i hear from most of the bigger well known brands quite a lot to be honest they make out theres no issues and they dont want to investigate further.
Having access to the samknows whitebox really opened my eyes to when the issues where happening.
Its easy to learn if you have any free time in a day or evening.
Vodafone isnt a provider I’ve yet experienced or Talk Talk Directly but from what you’ve said it reminds me of early issues I had with Sky when they first started up and it prompted my signup to the project.
I’ve heard similar horror stories however on slow sync speeds and compensation not being paid etc…
Sometimes its just a case being insistant to get the issue escalated further.