Good Morning @jdc26 & Welcome to the Cuckoo Community !!!
Sorry to Hear This
Im tagging @oliver & @jake into this message to jump on this quickly for you.
Normally when you receive the status update text message its to let you know that the switch/activation of the line has completed.
Have you plugged a standard home phone into the Master Socket in your flat yet and do you have a Dial Tone Noise at this point.
If not have you got the Router plugged into the Master Socket or with the supplied microfilter and whats the status of the Lights on the Top ???
There is normally a 30 minute delay from the point of the router being plugged in after this text message to setup the internet account correctly but this can take anything up to midnight on the Activation Day (which has now passed)
As it may not still be live yet what
you can do is if you have mobile data can you send an email to email@example.com so they can run through some tests with you and check the line.
If not please can you call the Cuckoo Team on 0203 389 7211 to let them know.