Here’s some feedback for my new connection on 28th August.
I was a bit apprehensive on the switch over day as I was due to go away on holiday the same/following day and had issues previously with trying to switch providers.
When I’d tried to switch providers previously I’d been left in the lurch with no connection, due to the old provider apparently disconnecting me before the new one took over the line. They both blamed each other for me being without a connection and had to wait 2 weeks before I could get reconnected to my original supplier. (Utility Warehouse to Zen Internet)
I was expecting my router a Technicolor TG589vac V2 provided by the previous supplier (Utility Warehouse) to shut down so I could then install the new one provided by Cuckoo. I was getting a bit concerned by mid-afternoon that nothing had been switched off and my broadband was still working fine. I don’t have a landline phone so was unable to check the line using a handset.
Eventually, I connected the new router provided by Cuckoo to see if it would work… and it did!
So the up shot is both the old and the new router were working on the line with no noticeable interruption or break in service. The switch over could have taken place early morning without me knowing.
The reason for this seamless handover would appear to be that both my old provider Utility Warehouse and Cuckoo are “piggy backing” on the Talk Talk Business network and both routers were compatible. So there was no network conflicts that had happened when I tried to switch to Zen Internet previously.
On the switch over day I was getting 30 mb. Upon my return from holiday yesterday I’m now getting a stable 67mb.
Very happy with the outcome… although a bit anxious on the day thinking nothing was happening!