Well, it was actually OK, pretty seamless. Speeds are a little lower than Sky but also my ping is lower, so overall a better connection. I am happy.
Things I should have done;
Not contacted you immediately at 8am on every deadline asking why you hadn’t completed it yet ^^
Things you could do better;
Mention this is a TalkTalk based service. This would have probably stopped me switching TBH, but it would have at least made me informed. Not everyone want’s to read ALL the small print.
Mention clearly that there is no IPv6, again this is a biggie as a growing amount of IOT/Mesh/Nest type devices only use this now.
Assume people want to be ex-directory or at least add a checkbox in the signup process, I didn’t realise you were going to blab my name and address to the world until I started going through the small print today.
Maybe offer the option to not have your router and a small discount (as we obviously paying for it with connection fee and first month) for those of us with more networking gear than Currys PC World? IDK if such a thing would be possible, but its not particularly green to have another box in the cupboard that’s never gonna see the light of day. Just an idea, it isn’t charging different people different prices if we are foregoing an actual bit of hardware.
There’s no negatives here, I am happy with it so far. I wouldn’t have switched if FTTP wasn’t here in a few months as Sky has IPv6 and was only charging 22 a month (but that 18month tie in sux). However this seems a great setup as a transitional service at a reasonable price, well done.