I’ve got an ADSL2+ line that is migrating from Plusnet to Cuckoo today.
At about 12:15 pm the line was disconnected at the exchange (no dial tone or sync). It was reconnected a few minutes later. After being reconnected, calling 1571 now results in a different greeting to before (not the regular Plusnet/BT one). I’m guessing this is the phone line migrating to Talk Talk LLU.
After the reconnection, my old router resynced with ADSL2+ (with a DLM reset), but now fails to connect with PPP (no surprise if it’s now a Talk Talk LLU line).
I’ve plugged in the Cuckoo router. That’s also now syncing with ADSL2+ and also failing to negotiate the PPP connection (see the screenshots below).
Is it normal for there to be such a long delay between the work at the exchange and cabinet for ADSL2 to FTTC migrations (a little over 3 hours now)? Do I just need to be more patient?
One other thing to note. Plusnet wrote to me to tell me that my phone service was moving, but said that they’d not received confirmation of the broadband moving. I had assumed that was just a problem on Plusnet’s end at the time.