Sorry for the delay in getting back to you
Can you provide a screenshot of this by any chance as I don’t use Plex Server myself so this way it just helps if I can roughly see what your seeing also which platform are you running it on as I only have access to the xbox 360 version and windows.
Also I suspect it means you can’t access your Plex Server externally eg…on a train or on a work break via mobile data or other WiFi hotspots and that’s a different issue altogether but port forwarding would still need to be setup if UPNP Isn’t active.
This router is similar to the original router that Cuckoo send out by way of the software on it but with minor changes so let me see if I can grab you some screenshots from that and guide you through it (later today).
If you have any links to these support articles then it will save me searching them out (but I’m the type of person that will anyways )
Most routers are fairly generic in the way they setup there options they just rename there sections to technical words that non technical users can understand what they mean so you do have to hunt around to find what your looking for once you’ve found the appropriate section then it’s plain sailing and your on your way to making things run.
This sounds like the secondary issue I mentioned above where inside your 192.168.1.x private domain apart from port forwarding being set up things will work fine however…here comes the BUT…
When your outside of your private network you cant connect back to home this is simply because you don’t have access to your DYNAMIC IP address which is your real address to connect to your router back home over the internet.
Now this can be solved 1 of 2 ways you can purchase a Static IP at a small charge onto your Cuckoo Plan which gives you a fixed number to access your router at anytime eg… 18.104.22.168 (much like a phone number) by raising a support ticket on email from your account email address with the team on firstname.lastname@example.org OR by ringing in
using an external domain company that give you a type of web address such as tranceking.yourdomain.com <-not currently real
and this does the same thing as the static IP address mentioned above but gives you a unique web address to HOST* your Plex Server on your router there are places that offer this for free and some charge a fee but this allows your web address to always connect to your router despite what your external dynamic address is when your router drops and randomly restarts giving you a new external address to confuse you.
I had many head scratching moments with this in the beginning as I used to do remote computer maintenance for friends so this is all self taught knowledge + support guides and many different programs to get my head round so i can imagine what your thinking just by reading my words.
I think I’ve covered most of this but a Cuckoo team member has also recently mentioned Plex Server recently as a project he was thinking about so I’m going to pull him in to this conversation just because I leave him out of things so much…come ere @afenton90 see what you’ve done lmao