Hello Cuckoo Team,
So I got the text message about my go live day and plug in my router. All lights turned green except for the @ light and the “i” light on my router. I tried all the steps listed on Cuckoo’s website to reboot and reset router however nothing was working. After calling support they sent us a new router that came in the next day but when I plugged it in the same issue persisted. Upon closer investigation on the gateway (192.168.1.1) there was a message saying PPP authentification failed
I saw this help discussion from another user Delay In Go Live however that also did not seem to work as the suggested settings from this forum where already the default on our router.
Is there anything else we can do to try and solve this issue?