Hi, I’m moving to a new house this week. I’ve signed up for Cuckoo internet and had a text to say the router has been dispatched. The “go-live” date is supposed to be Monday 8th Feb. However, I’ve just received an email this evening that says:
“problem with your order” "We have received communications from Openreach regarding your order. If you have booked an engineer, this usually means they have accepted the booking. However if there are additional works required you will be contacted.
Why has my go live date changed?
We’re sorry for any inconvenience that this causes, and will let you know if this date changes again. "
At no point in the email does it say anything about what date the go-live will actually be??
Can someone please confirm what exactly is going on? I’m already stressed from moving house this week and really don’t need extra stress from unclear communications regarding my installation.