Hi, I’ve already contacted support regarding this but starting a thread here to document as I couldn’t contact you by phone to follow up.
Since go live day, (just moved into property - so don’t know previous tenants broadband arrangement) I cannot get Internet access, although the router settings page shows an active DSL connection with 50meg down, 9 up. I am redirected to the BT Wholesale Service Information Page.
Cuckoo have raised a case with Openreach earlier in the week, but this has a date of 3rd Oct before they will look at it. In the meantime I have no broadband Internet, and patchy mobile coverage.
I’ve searched and found that this happens across all ISPs and is something of an authentication issue. There are a few cases on BT Community etc.
Any further help appreciated.