I’d like to request a DLM reset please, if possible.
My line is stable and error free (except for a few upstream errors) with the router current settings I’ve set, with 0 downstream CRCs errors for 8 days and no line disconnections (beyond myself resyncing the modem a couple of times, manually, as a test).
The downstream sync rate is fixed at approx. 39224 kbps at present. The router estimates that a ‘Max Rate’ for the downstream of approx. 55532 kbps is possible. The SNR margin remains at the default router setting and is reported to be 6dB.
I recently started using an Asus DSL-N16 Modem / router to connect to Cuckoo Broadband, which appears to be working just as well as the previously connected Cuckoo router.
How can I go about requesting a DLM reset, if the issue persists? Should I get the line / account holder to send an email to Cuckoo, to request this change?