My service went live last Tuesday (8th June) and was flawless until midday yesterday when it suddenly cut out. Thinking it was probably only temporary I didn’t think much about it, but as it’s still broken of this morning I thought I’d contact support.
The router’s status symbol is red, and it seems to go through a minute-long cycle of
Broadband light flashing green → Broadband light solid green → Internet light flashing red → Broadband light off completely → and then it goes back to the start, flashing the broadband light green again.
Tried a factory reset and moving it to the master test socket; neither did anything. I have the router logs if those’d help at all.