I 've registered with Sam Knows to install one of their “White Boxes” to monitor my ISP’s performance. https://samknows.com/solutions/consumers
Cuckoo Internet wasn’t listed as an ISP so I added it into their online form and they now show it as a provider in their drop down list of providers.
I received the following message from them a couple of days ago. It appears they’re confused as you only have one package level of cover as most other ISP’'s have several and they want to add them to the online drop down list. I’ve replied to them with your welcome email showing my “package details” so hopefully they’ll update their website.
Thank you for your response.
If possible, can you please send an image of the letter/email from the ISP confirming the package? As we are unable to locate the package on their site.
We will update this in our list soon after.