Hiya @Dijo & Welcome to the Cuckoo Community !!!
If there’s no master socket coming into the property via OpenReach then as part of the Initial Setup Cost (£60) this would cover a new line to be installed at the property or activated remotely if an existing line is found but not in use by anyone else…if there’s quite a distance needed to your room/bedsit from where the main line is located/installed then this MAY require additional work and costs to be carried out.
While there could be an Existing OpenReach Line into the Property this could be controlled by someone else in another room and you don’t want the team taking over that line by mistake which could possibly happen.
If an engineer needs to attend to install a new line they will need to see where they can run it from and if there’s enough wires available to add you on and to run a socket to your room.
I would recommend that you email the team from the email address you used to sign up with as soon as you can on firstname.lastname@example.org to ask them to run a property check and to explain this situation to them and advise them of the HMO style situation that your in.
This would also be a similar situation even if you went with any other provider that uses the Openreach Network as they would have to run similar checks.
While the Cuckoo Service is Very Attractive with its 30 day rolling contract terms and no contract cancellation fees it’s always best to find out as early as possible about potential line install issues.
Hope This Helps.