I’m looking to switch broadband provider and I’m mostly liking what I’m seeing with Cuckoo so far but I have some questions.
The router model is different on different pages. When I put my details in to see what speed I am likely to experience, I’m told I will be given an older model of router than is advertised on other pages. Could someone please clarify?
Can I choose the date my direct debit will be taken each month?
Is there a 1471 service? (I always thought it was standard but I had to phone my previous provider to add it, even though it was free, so I don’t know whether all providers provide it.)
Re number 16 in terms and conditions: This says the service is for residential use, not business use. I’m guessing this is to stop people actually running a business from home. Can I still use it for occasional working from home for a job I normally do elsewhere?
Re number 117 in terms and conditions: Why would you not allow customers to be ex-directory? This seems such an odd decision and could be a deal-breaker for us. Is there really no way to be ex-directory?
Also, and this might be too off-topic for here, but we’re in Birmingham and our download speed varies between around 6mbps and 22mbps. Should it really be that slow in Britain’s second-biggest city? I would have thought we’d have faster than that. How or where are people experiencing average (so presumably even higher) speeds of 67mbps?!
Thanks for any help