WiFi not working

I have tried everything and the WiFi is still down. Please help.

Is the internet connection fine? Are you able to plug an ethernet cable from your computer/laptop into your router and connect to the internet?


I haven’t got a computer or laptop.


So you got cuckoo internet for… your phone? How do you know the WiFi is not functioning?


I use my internet for my phone, alexa, smart tv, PlayStation and tablets. Unfortunately i don’t own a computer/laptop as I don’t need one. I know the WiFi as it isn’t working.

Alright; is this a new service and if so; has the line gone live yet?

Secondly are you using the supplier router or your own? Are you able to connect to the WiFi network but there’s no internet access; or there is no WiFi network altogether?